Who they are
Enroll with the state plan. Centene operates under different brand names in different states — Peach State Health Plan, Sunshine Health, Superior HealthPlan, Buckeye Health Plan, and many others. Your contract is with the state entity, and a contract in one state does not extend to another.
The two-layer Medicaid problem
Contracting with Centene’s state Medicaid plan is in addition to enrolling with the state Medicaid agency, not instead of it.1
Enroll with the state Medicaid agency
Required to serve Medicaid beneficiaries at all.
2
Contract and credential with each MCO
Including Centene’s state plan, and every other MCO in your service area.
Enrollment and credentialing
Through the state plan’s provider site. Many states use a single credentialing verification organization for all Medicaid MCOs — check whether yours does, because it materially reduces the work.EDI, ERA, and EFT
Per state plan. Payer IDs differ per state brand.Appeals
Plan appeal, then the state fair hearing process. Medicaid appeal rights differ from commercial and are governed by state and federal Medicaid regulation.Quirks worth knowing
- Rates are Medicaid rates — generally the lowest of any payer. Model contribution margin including administrative cost before committing.
- Magellan Healthcare handles behavioral health for some plans — a carve-out requiring separate contracting
- Ambetter marketplace plans are a different product from the Medicaid plans, with different rates and separate contracting
- Administrative burden is high relative to reimbursement; this is a real business decision. See Enroll in state Medicaid.